Review & Revise: I began by reviewing the previous designer’s work—initial wireframes, proto-personas, and a few tutor interviews—created for a different product scope. Since Subject had pivoted from university test prep to full-time remote schooling, this earlier work no longer aligned with the team’s needs. I audited the materials to identify what could be retained, then collaborated with stakeholders to define a new set of user stories grounded in the updated vision. We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

Rethinking the User Flows: Next, I redesigned the user flows to reflect how tutors, students, and parents would interact within a more structured school environment. These flows were translated into mid- and high-fidelity wireframes, incorporating feedback from the education team throughout.

Heuristic evaluation: I began by auditing existing flows and prototypes, identifying key usability issues like unclear navigation, visual clutter, and weak content hierarchy. These pain points were especially evident in the Session Builder—a critical tool for planning and documenting lessons.

I streamlined the interface, clarified task flows, and introduced a real-time preview panel to give tutors better visibility into session content. Custom icons improved the clarity of topic hierarchies, addressing confusion surfaced in early user interviews.

Prototypes, User Testing, & Handoff: Prototypes were shared with stakeholders in weekly reviews and tested with teachers and tutors on the team, enabling rapid iteration. Once the Session Builder and other core flows were validated, I prepared final deliverables for developer handoff, including interactive Figma prototypes and annotated design specs.